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EMPLOYMENT VACANCIES

All employment vacancies are posted on this webpage.

If you are interested in employment with Western Port Ferries, please check this page regularly

Current Availabilities :


 

Deck Hands / Ticketing / Customer Service / Tour Guides – Casual

Join the team at one of Australia’s leading marine transport and tourism companies.  Western Port Ferries are seeking a range of energetic casuals for various roles including ticketing, customer service, deckhands and tour guides based at Crib Point, Victoria.

– Great Location

– Award Winning Compan

About the business

Western Port Ferries has been successfully operating passenger vessel services on Western Port since 2017.  Western Port Ferries operate passenger vessel services to Phillip Island and French Island, along with guided tours on French Island. Western Port Ferries is a subsidiary company to Peninsula Searoad Transport, which operates marine and tourism businesses throughout Victoria, including Searoad Ferries.

About the roles

 

TICKETING/CUSTOMER SERVICE

Ticketing staff are the first port of call for the customer when they choose to travel on the ferry service, therefore, ticketing staff must have the ability to interact and service the customer.  The role of ticketing staff is diverse and varied and includes completing a multitude of different tasks during the standard day.  Most important of these is customer service and the ability to work with current ticketing and sales systems

GENERAL PURPOSE HAND

The General Purpose Hand is a member of the maritime crew of the vessel.  They work to ensure the safety of the vessel, crew and passengers is maintained at all times. GPHs should also ensure the adherence to company policy in the daily operations of the vessel and her crew.   GPH’s should have a strong customer focus in all tasks, keeping in mind that they may be the only crew member the customer sees during their travel.   The GPHs daily tasks range from maritime tasks to assisting customers and selling tickets.

TOUR GUIDE

The Tour Guide is at the front line of the customer experience when they choose to take a Naturaliste Tour. Therefore, Tour Guides must have the ability to interact and service the customer. The role of the Tour Guide is diverse and varied between customer service, interpretation, guide, information, vehicle driver. Most important aspect to the role is customer service and the ability to work with internal and external stakeholders to deliver an excellent experience. The purpose of this role is to ensure all customers have the best possible experience. 

Benefits and perks

  • Work and live on the amazing Mornington Peninsula
  • A dynamic work environment which includes marine and natural assets
  • Opportunity for career progression within the larger Searoad Ferries Group of Companies

About You

  • Work harmoniously within the team and remain professional at all times
  • Energetic and customer focused 
  • Be well presented at all times
  • Have the ability to work weekends and public holidays as per a roster???????

General Purpose Hand Credentials

Essential

  • OHS at Sea / Certificate of Safety Training 
  • Drivers Licence
  • Strong verbal communication skills 
  • Excellent attention to detail
  • Computer skills 
  • An understanding of Vessel operations including responding to emergencies or the willingness to learn these skills
  • Experience in within the tourism or passenger vessel sectors
  • Experience in customer service
  • Experience in following procedures or policy
  • Operation of EFTPOS machine
  • Competently operate ticketing computer system.

Desirable

  • Certificate of GPH (Certificate 1 Maritime Operations) or Higher (Master 5 /Coxswain)
  • A formal qualification in management, tourism or customer service
  • Engineering qualifications (MED 3)
  • A working knowledge of the tourism or passenger transport industries 
  • Understanding of Safety Management Systems

Ticketing/Customer Service Credentials

Essential

  • Experience in within the tourism or passenger vessel sectors
  • Experience in customer service
  • Experience in following procedures or policy
  • Ability to talk to groups and inform 
  • Ability to work with computers
  • The ability to follow procedures and take directions 
  • Promptly attend to customer enquiries
  • Operation of EFTPOS machine
  • Competently operate ticketing computer system.

Desirable

  • Knowledge of the local area and nearby tourism locations
  • Hold current Senior First Aid 
  • High level knowledge of flora, fauna and history, or willingness to learn

Tour Guide Credentials

Essential

  • Experience in within the tourism sector
  • Experience in customer service
  • Experience in following procedures or policy
  • Ability to talk to groups and inform
  • Light Rigid Heavy Vehicle Licence 
  • Knowledge of the local area and nearby tourism locations

Desirable

  • Senior First Aid certificate
  • Experience in conducting tour guiding / public speaking
  • Working with retail or ticketing computer systems
  • Experience driving vehicles (large bus)

How to Apply

If you have an interest in this position and meet the required criteria, please apply now with both a cover letter and resume to admin@searoad.com.au. In your cover letter outline which role(s) you are interested in and why you would be the best choice (use the credentials as a guide). Applications without cover letters will not be considered.

Applications close Sunday 25th November 2018