Discover French Island and Phillip Island on Western Port Bay

Employment

Sail into a new career at Western Port Ferries

Are you looking for a career in the Maritime Industry? Look no further!

Western Port Ferries is the leading provider of passenger ferry services between Mornington, French Island and Phillip Island. Our company is dedicated to providing safe, reliable and efficient transportation for our passengers. Join our team of highly skilled professionals and be part of a reputable and growing company.

Working for Western Port Ferries means you get to carve out a long and fulfilling career in one of the most beautiful locations in the world. Imagine waking up every day to the stunning views of the ocean and working in an industry that is both challenging and rewarding. Our team is dedicated to providing a supportive and positive work environment, so you can feel valued and grow professionally.

So, if you're passionate about the Maritime Industry and have a desire to work in a dream location, then Western Port Ferries is the perfect place for you! Join our team and be part of a company that is making a difference in the lives of our passengers and the community.

Vacancies

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  • Wilsons Prom
  • Full-Time
  • Customer-service
  • Administration

Wanderer Adventures - Customer Service Team Leader

  • Wilsons Prom
  • Full-Time
  • Customer-service
  • Administration

  • Be part of a small close-knit team dedicated to delivering amazing visitor experiences
  • Brand new role you can make your own
  • Dream job working among the wombats, wallabies, and wilderness of the Wilsons Promontory National Park 
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Wanderer Adventures - Customer Service Team Leader
  • Wilsons Prom
Closing Date: 17/04/2024 12:01:00 AM
  • Wilsons Prom
  • Full-Time

Job Description

  • Be part of a small close-knit team dedicated to delivering amazing visitor experiences
  • Brand new role you can make your own
  • Dream job working among the wombats, wallabies, and wilderness of the Wilsons Promontory National Park 

 

Indulge your sense of adventure – every day!

Wanderer Adventures – Wilsons Promontory Cruises – operates in the pristine environment of the Wilsons Promontory National Park. Our vessels take customers from beach to sea through their unique, amphibious design. Showcasing the stunning Skull Rock, Norman Beach, and diverse wildlife, our team members enrich our customers’ adventures with their exceptional knowledge of the area and marine experience.

Wanderer Adventures is part of the Victorian owned and operated Searoad Ferries group of companies, employing more than 200 people and moving around one million customers a year. 

Searoad Ferries have been operating the iconic Queenscliff-Sorrento car and passenger service since 1987. Our bus tour company Explore Australia / Naturaliste Tours connects customers to amazing tourism and wildlife experiences across Victoria. Searoad Ferries also operates Western Port Ferries’ services connecting Stony Point to French Island and Phillip Island in Western Port Bay. Originally established in 2019, Searoad Ferries have been operating and growing Wilsons Promontory Cruises under the brand Wander Adventures since December 2023.

Our customers are our inspiration, and we are focused on connecting people and places through excellent experiences. We offer a vibrant workplace where we consistently exceed customer expectations and support the local community.

 

The opportunity

The Wanderer Adventures Customer Service Team are generally the first ‘port-of-call’, for customers undertaking Wilsons Promontory Cruises tours.

As the leader of our Customer Service Team, you will be the face of Wanderer Adventures – Wilsons Promontory Cruises (WPC), greeting customers and responding to enquiries. Your daily responsibilities will include preparing customers and equipment for our amazing tours of the Wilsons Prom Marine National Park. You will also be answering incoming calls, making tour bookings, managing emails, assisting customers with queries, and creating further interest in Wanderer Adventures by informing customers of other information and services. You will also be responsible for managing the office, maintaining files, assessing, and preparing for events.

Your role involves providing personalised customer service, leading the WPC customer service team, ensuring enquiries / complaints are satisfactorily and sensitively resolved.

You will lead a high-performing customer-focused team and your duties will include rostering and training team members. You may also assist with the delivery of content for Wanderer Adventures’ social media, promotional campaigns, and issues management.

 

About you

We’re looking for someone with: 

  • A love of nature
  • Experience in the provision of quality customer service
  • A passion for the tourism industry and customer service
  • Working knowledge of booking systems is highly desirable
  • Strong Microsoft 365 abilities

 

Here’s a few things you’ll enjoy as an employee of Wanderer Adventures and the Searoad Ferries group of companies…

Fantastic staff discounts: free tours on Wanderer Adventures and free car & passenger ferry travel on Searoad Ferries & Western Port Ferries.

Career growth: opportunity to gain accredited certificates such Responsible Service of Alcohol, Traffic Management, Elements of Shipboard Safety (ESS), First Aid/CPR  

Access to staff rewards program: earn and give points for going over and above, that you can cash in for a wide range of gift vouchers.

Your health and wellbeing matters: free annual flu shots and a comprehensive employee assistance program available 24/7.

A comprehensive schedule of events: we celebrate our people and our successes throughout the year and all employees are included in our conference and many staff events throughout the year. 

 

How to apply

Applications close 17th April 2024 so apply now via Seek. Include a letter telling us about you, and why you would be a great fit for this position. You must include a resume detailing your skills and experience.

To apply for this role, you must have Australian working rights and kindly note that only shortlisted applicants will be contacted.

Wanderer Adventures is an equal opportunity employer, and our community is made up of diverse people from all walks of life, it’s important to us that our workforce represents and celebrates this strength.

We encourage people from all backgrounds to join us. To learn more about Wanderer Adventures visit - wandereradventures.com.au 

 

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