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TRAVEL/WEATHER CONDITIONS
Please note the ferries are not ‘all weather ferries’ and are subject to weather and sea conditions. In the interest of passenger safety cancellations without notification may occur. Passengers are advised to check weather conditions before travel and check our website right up to the time of travel for any disruptions to service.
CORONAVIRUS (COVID-19)
FREQUENTLY ASKED QUESTION’S
What is Western Port Ferries doing in response to the Coronavirus outbreak?
Western Port Ferries is monitoring the ongoing situation and working closely with the relevant authorities.
Safety of our customers and staff is our top priority and we are following all the advice and guidance issued by Australia’s Department of Health, the Victorian State Government and World Health Organisation (WHO).
What are you doing to prevent the spread of Coronavirus?
We are committed to the safety of our customers and staff and have implemented the following measures to keep everyone safe:
- Cleaning and sanitising of the vessels after every sailing and additional cleaning and sanitising overnight
- Hand sanitizers throughout the vessel
- Social distancing encouraged through announcements and signage
- Online bookings for contactless boarding
- Contactless payment
- All staff trained in Department of Health COVID-19 Infection Control
For further details and up-to-date information about Coronavirus please Click Here .
Are you screening customers before they board Western Port Ferries?
The Government is not advising transport companies to screen customers as it is not an accurate way of detecting people with the illness.
What are we doing to clean the vessels?
Staff clean and sanitize the ferries after every sailing, including the wiping down of surfaces. The ships also undergo secondary cleaning and sanitizing overnight.
Are you asking customers if they have travelled to the countries most affected by the outbreak?
As we carry around 80,000 people annually, it is impractical to ask everyone where they have recently travelled.
DFAT are are advising people who have travelled to countries such as China and northern Italy where there have been a considerable number of cases to monitor your health for 14 days after leaving that country. If you develop a fever or cough, seek medical advice urgently and isolate yourself. For more information visit - https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert#travellers-and-visitors .
I want to know more about how Coronavirus will affect my journey.
What if I require more information?
For more information on Coronavirus you can call the information line on 1800 022 222.
Or to ask us any questions related to ferry travel please email info@westernportferries.com.au
